Nothing says ‘Happy Holidays’ like food poisoning. I didn’t even know that I had food poisoning (I thought it was just a nasty stomach bug), until I found out that NINE people in our group had gotten sick. It was pretty obvious at that point that something wasn’t quite right.
If you’ve never gotten food poisoning, I can only hope that it never happens to you. It’s a truly miserable experience. What makes the experience even more miserable is when the establishment where you got food poisoning doesn’t even bother to call you back.
The culprit: Punch Bowl Social. I wish it wasn’t so, because I’m dying for the businesses in The Flats to have a long and successful future. I’d visited Punch Bowl once before and overall I liked the place. It has a trendy vibe, without being pretentious and ample space and activities to appeal to most crowds. There might be a tad too much plaid for my liking, but I was more than interested in returning to a celebrate a friend’s birthday.
For drinks the majority of us sampled the blueberry lemonade, vodka and soda. It wasn’t the best cocktail I’ve ever had, but it hit the spot. Plus, it was pretty. Most of the group ate meals that included chicken. We’re not exactly sure what got us sick, but it had to be one of those things. I called the day I found out it was food poisoning and left a message. Another person called and the manager said they would “talk to the kitchen staff.” My friend’s mom called and is still waiting for the manager to return her call. Finally after a friend threatened to cancel her future work event at Punch Bowl, she got a refund on her bill.
Disappointed doesn’t even begin to describe how I feel about the way Punch Bowl handled (or didn’t handle) this situation. They should take note from the Hard Rock Cafe, who after a sub par dining experience provided superior customer service. The Hard Rock manager reached out and called me for feedback on our experience and provided a $50 gift certificate for a future visit.
Would I recommend Punch Bowl? I think the answer is pretty obvious here, given my personal experience. I can only hope that your experience is or was more favorable than ours.